Refund policy

Return & Refund Policy

The Youfillwellness.com Return & Refund Policy is crafted to provide the customer with a means of resolving product issues. While we try very hard to address your concerns to the best of our ability, resolution does not always result in replacement.

Restocking Fees

THERE IS A 28% RE STOCKING CHARGES ON UNOPENED PACKAGES THAT BUYER DECIDES TO CANCEL THE ORDER AFTER IT IS SHIPPED.  Postage fees would be at the buyer’s expense to return a unit for any reason. After receipt of goods net refund amount will be credit back to customer's chosen method of payment account such as his credit card or PayPal account.

Defective Product Claims

We will evaluate each defect claim returns diligently and resolve a fair resolution after our assessment within 3 days after receipt of goods. No return is accepted 30 days after receipt of shipment.

If you have an issue with your order, please email us first before shipping it back. We will take your issue into consideration and attempt to come to a fair resolution. 

 Checklist for Returning Your Item

  1. Before you can return an item for any reason, you must first contact customer service at youfillwellness@gmail.com and request an RMA Number (Return Merchant Authorization). Items returned without prior approval will be returned at the sender’s expense. Please make sure RMA number is visible on your return shipping box.

  2. Items for return must be properly packaged to prevent damage while in transit. We recommend using padded envelopes and bubble wrap. Improperly packaged or damaged-in-transit returns may be subject to rejection. 

  3. Please include the packing slip with your return to ensure the fastest processing once your package arrives. Please allow 2-5 business days after arrival at our facility for your return to be processed or longer if packing slip is not included.

  4. All original product parts, packing material, and instructions must be included with the product. Missing items may subject the return to rejection.

 REFUNDING OF DEFECTIVE PRODUCTS

We will only replace defective items with working items of the exact same model, of same or similar color based on available inventory. In the event that the defective item you are returning is out of stock and a suitable replacement is not available, refund amount will be credit back to customer's chosen method of payment account such as his credit card or PayPal account.

In the case that your hardware is not covered by the manufacturer’s warranty policy and we believe it may be helpful, we may offer to troubleshoot your device in-house. Postage would be at the buyer’s expense and no guarantees are made on the result of these efforts.

Packages/Items Damaged in Transit

Should your package be damaged by the shipping carrier in transit to you, do not open it. Instead, please reject the delivery immediately by telling the carrier in person or by returning it to the Post Office immediately.   We will not assume any responsibility for shipment being damaged in transit. Once a carrier scans a shipment, we assume no liability to lost or damaged shipment.